No picture, or Android Auto does not open
- Unlock your phone. Android Auto may be waiting for you. Tap PAATH's notification if you see one. Do Not Disturb can hide it.
- If PAATH says Android Auto is not responding, close all your recent apps, then open Android Auto settings and turn on Start head unit server again. Stopping and starting PAATH does not fix this.
- If your phone restarted or Android Auto was closed, check that Start head unit server is on. It does not turn itself back on.
- Make sure Android Auto is up to date. Very old versions ignore PAATH.
In the app: the ANDROID AUTO SETTINGS button on the HELP page.
Another Android Auto screen in the car
- Android Auto on your phone works with one screen at a time. If another screen in the car is connected to it, such as a wireless Android Auto display or adapter, or a car plugged in by cable, the car's browser says Android Auto is on another screen and PAATH waits.
- Switch that screen off or unplug it, and PAATH connects by itself within a few seconds.
- To stop it connecting without losing it, look in Android Auto settings for a Wireless Android Auto switch and turn it off. Not every phone has one.
- Do not forget the car in Android Auto or unpair it just for this, and keep Bluetooth on. Your car key and PAATH's auto-start use it.
In the app: the ANDROID AUTO SETTINGS button on the HELP page.
The page does not load in the car
- Check that the car is connected to your phone's hotspot.
- Check that mobile data is on. The car leaves a hotspot without internet within a second.
- Check that PAATH is started.
- Use the address shown on PAATH's home screen, https:// included: some cars do not open it without.
- After updating PAATH, reload the page in the car once.
In the app: the HOTSPOT SETTINGS button on the HELP page.
The picture stutters or freezes
- Turn off the car's Bluetooth media audio. It made the biggest difference in our tests.
- Use 5 GHz if your phone and car allow it. Otherwise set the broadcast channel to 11.
- SAMSUNG Turn off Auto Hotspot and Wi-Fi sharing first, or the broadcast channel setting stays hidden. A change takes effect once you turn Mobile Hotspot off and on.
- Do not reload the page during a freeze. It recovers on its own.
- On 2.4 GHz, short freezes can happen during phone calls. The picture gets softer on purpose to ride through them.
In the app: the BLUETOOTH SETTINGS button on the HELP page.
In the app: the HOTSPOT SETTINGS button on the HELP page.
The sound is choppy or stops
- Turn on Opus audio in Settings, Video & Sound.
- The steps for a stuttering picture help the sound too.
In the app: the VIDEO & SOUND SETTINGS button on the HELP page.
The car drops off the hotspot during a call
This can happen on 2.4 GHz. The car reconnects on its own, usually within a few minutes.
The picture is cut off or has black bars
- Fill screen in Settings, Video & Sound shapes Android Auto to your screen. It is on by default.
- On a phone or tablet, after you rotate the screen, wait about two seconds for Android Auto to adjust.
In the app: the VIDEO & SOUND SETTINGS button on the HELP page.
No sound when this phone is the screen
PAATH plays the sound through this phone's speaker by itself. While Android Auto runs, it takes other apps' sound, so the browser stays quiet on purpose.
Older Tesla with an Intel Atom processor
- PAATH works on these cars too, and picks a video format the car can play by itself.
- If the picture is choppy, pick Steady in Settings, Video & Sound.
- To see your car's processor: Controls, Software, Additional Vehicle Information.
In the app: the VIDEO & SOUND SETTINGS button on the HELP page.
Still stuck?
Share your log and send it with a short description of what happened.
In the app: Settings, Support PAATH, Share Log, then send it to paath.support@gmail.com.